Refund policy

At SiestaSpins, every record is inspected and packed with care. We aim to deliver items in excellent playable condition and as described. To keep things fair and transparent for everyone, please review our policies before completing your purchase.

Brand New (Sealed) Records

All sales of sealed records and sealed media (vinyl, CDs, etc.) are final.

Because we cannot open and test sealed items, we cannot accept returns or exchanges once the seal is broken, regardless of outcome. This includes factory-related variations such as slight warps, pressing imperfections, or light surface noise, which are all common within vinyl manufacturing tolerances.

If your order arrives with visible shipping damage (e.g., crushed corners, torn jacket) or if you receive the wrong title or variant, please follow the steps in the Damaged or Incorrect Items section below.

Preloved (Used) Records

We offer a 7-day return window for preloved records from the date you receive your order.

Returns are accepted only for playback issues that make the record unplayable and were not disclosed in the product listing.

To qualify:

Item must be returned in the same condition it was received (no new scratches, fingerprints, or handling damage).
Include the original receipt with your return.
Provide the following evidence:

An unboxing video showing the record upon arrival.
A playback video clearly showing the skip or defect in real time.

All return requests must be sent within 7 calendar days of delivery.

Returns sent without authorization, without the original receipt, or beyond the 7-day period will not be accepted.

Return shipping is at the buyer’s expense unless the wrong item was sent. We reserve the right to reject returns that fail to meet these conditions.

Once verified, refunds or store credits will be issued within 3-7 business days after inspection. Refunds are provided only if a replacement or credit cannot be offered.

If your preloved item arrives visibly damaged during shipping, please refer to the Damaged or Incorrect Items section for reporting and claim procedures.

Grading Standards & Expectations

All preloved records are graded visually and/or play-tested using the Goldmine Standard, recognized globally by collectors.

Because grading is partly subjective and playback setups vary, minor differences in perception between grades (for example, VG and VG+) do not qualify as a defect.

We grade conservatively to set clear expectations:

VG+ (Very Good Plus): May have light hairline marks or faint surface noise during quiet passages, but plays clean overall.
VG (Very Good): Visible marks and consistent surface noise but plays through without skips.
G (Good): Heavier wear and audible noise; best for casual play or collection fillers.

Slight jacket wear, ring wear, or corner dings are common in vintage records and not considered grading errors.

If you believe a record is significantly below the listed grade, please contact us within 7 days with a playback video, original receipt, and order number.

We’ll review fairly and may offer replacement or store credit if the downgrade is confirmed.

Playback Guidance

Playback quality depends heavily on turntable setup. Skipping or distortion can occur when using suitcase-style players or other entry-level turntables without adjustable tracking force, tonearm weight, or anti-skate controls.

These design limitations often cause the stylus to mistrack, especially on dynamic or inner-groove passages. This is a setup-related issue, not a record defect.

For this reason, records that skip only on suitcase-style turntables are not eligible for return or refund.

Before requesting a return, please:

Ensure your turntable is on a stable, level surface.
Clean both the record and stylus.
Check tracking force, anti-skate, and stylus condition.
If possible, test the record on another turntable to confirm whether the issue persists.

Helpful resources:

Fixing skips on suitcase-type players:

Top 5 reasons why your record skips:

https://www.youtube.com/watch?v=pdqLsu5wbQE

We’re happy to help troubleshoot your setup and share practical tips to improve playback. However, please note that issues caused by turntable limitations, improper setup, or worn stylus condition cannot be grounds for refund or replacement.

Damaged or Incorrect Items

Every order is inspected and securely packed before shipping. However, once a parcel is handed to the courier (such as J&T Express), responsibility for transit handling passes to them.

We will help coordinate damage claims, but refunds or replacements depend on courier verification and compensation results.

SiestaSpins cannot guarantee compensation for courier-caused damage.

If your item arrives damaged

Do not discard the packaging. Take clear photos of the outer box before opening, and film a complete unboxing video showing the contents and the issue.
Report the damage to us within 24-48 hours of delivery. Include your order number, photos, video, and the original receipt.
Keep the item, all packaging, inserts, and labels intact until the claim is resolved.

We will file the claim with the courier on your behalf. Please note:

J&T requires that all damage claims be filed within 7 days of delivery, and only one claim per package is allowed.
If the courier confirms liability, compensation will follow their approved valuation.
If the claim is denied, we can only extend store credit or a partial refund.
Visible external damage at delivery should be refused and reported immediately.

If you receive the wrong item

If we sent an incorrect title, variant, or format:

Contact siestaspins@gmail.com within 48 hours of delivery.
Include photos or an unboxing video clearly showing the incorrect item, plus your order number and original receipt.
We’ll verify the error and send the correct item at no cost, once the incorrect one is returned in the same condition.
We’ll provide return instructions. Please wait for confirmation before shipping anything back.

Returns sent without approval or without the original receipt will not be accepted.

Key reminders

Courier-caused damage and wrong-item issues follow different processes.
Refunds for courier damage are subject to courier investigation, not instant.
Incorrect-item replacements are handled directly by SiestaSpins once verified.
Keep your original receipt and packaging, both are required for eligibility.

Gear, Accessories & Merchandise

Audio gear and electronics follow the manufacturer’s warranty terms. SiestaSpins will assist with warranty coordination but does not perform repairs.
Opened consumables (e.g., cleaning fluids, brushes, sleeves) are non-returnable due to hygiene and contamination concerns.

Cancellations

Orders may be canceled only before they are processed or shipped. Once packing or booking with a courier has started, cancellation requests cannot be accommodated.

To request cancellation, message us immediately with your order number. Cancellation requests are confirmed only once you receive a written acknowledgment from SiestaSpins.

Exclusions

Returns and refunds will not be accepted for:

Change-of-mind or mistaken orders.
Cosmetic imperfections (corner dings, seam splits, scuffs, off-center labels) that don’t affect playability.
Slight warps, static, or light surface noise typical of vinyl.
Playback issues caused by improper setup or incompatible turntables.
Items returned without prior approval, without the original receipt, or after the allowed return period.
Products marked “as is,” “final sale,” or “preorder.”
Damage occurring during return transit due to poor repacking.

Refunds

Approved cases are resolved through replacement or store credit whenever possible. Refunds to the original payment method are issued only if a replacement or credit cannot be provided.

Partial deductions may apply for missing packaging, damage, or incomplete returns.

Fairness Policy

We’re collectors too, and we treat every case with empathy and fairness.

However, we also reserve the right to decline unsupported or unreasonable claims to maintain fairness for all customers.

For any questions or clarifications, email siestaspins@gmail.com. We’ll be happy to help.